TripAdvisor will recommend edits as an alternative of simply rejecting posts


TripAdvisor CEO Stephen Kaufer outlined coverage adjustments Thursday after a backlash from a report that exposed how feedback detailing sexual assaults and rape had been faraway from the positioning.

A number of folks informed the Milwaukee Journal Sentinel that their tales of blackouts and rapes, amongst others, had been faraway from TripAdvisor. In response, the corporate introduced it could recommend edits to posts as an alternative of merely rejecting them. It additionally plans so as to add a designation to resorts that had been flagged for points like sexual assault.

Kaufer mentioned TripAdvisor permits “firsthand descriptions of horrific occasions, like rape.” Nevertheless, he famous, secondhand data might trigger for a put up to be deleted.

“When critiques have been rejected prior to now, it is by no means been as a result of they’ve mentioned one thing dangerous. It is often been as a result of the evaluate itself contained secondhand data. It contained different rumors or innuendo that was posted,” Kaufer mentioned on Thursday, in an interview with NBC Information.

“And that is one other coverage change,” he added. “We cannot simply reject the evaluate, we’ll encourage the reviewer to return ahead, maybe taking out a sentence or two that we’ll spotlight for them in an effort to get that firsthand story reported so that everybody else can see it. I actually assume that in flip will go a great distance in presenting a way more full story for vacationers all all over the world.”

TripAdvisor final week introduced a brand new marker to point resorts and resorts which have garnered accounts of sexual assaults and different issues like well being, security and discrimination points. Three resorts in Mexico have already been flagged.

TripAdvisor began enthusiastic about the concept months in the past, Kaufer mentioned Thursday, noting that the designation doesn’t all the time want to start out with a evaluate. A resort might obtain a badge if a reputable media report identifies a difficulty, he mentioned.

“We got here up with the concept that even when the critiques themselves might not point out one thing that we really feel is vital for vacationers to grasp, we need to have a mechanism to have the ability to put up that, and so that is what we have lastly rolled out now,” Kaufer mentioned.

The location’s mission is to assist vacationers perceive what their trip can be like, Kaufer mentioned. And the badges add an additional layer to that.



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