Macy’s bank card system appeared to battle to course of transactions nationwide on Black Friday, inflicting delays at brick-and-mortar shops and outages on-line.
Customers on Twitter complained of points when attempting to buy objects.
“Sorry buyers! macys.com is quickly closed for scheduled website enhancements as we work to carry you a greater procuring expertise,” one Twitter person posted a screenshot of an error message he obtained on the positioning.
One other buyer said she left $300 value of things on the counter as a consequence of bank card machines being down.
Macy’s acknowledged a difficulty, however appeared to downplay the impression.
“It’s taking longer than regular to course of some credit score and present playing cards in our shops,” a spokesperson instructed CNNMoney. “However we have now added further associates to the ground who’re working to resolve the problem as rapidly as doable.”
The difficulty comes at an inopportune time for the corporate. Its gross sales proceed to tumble as People largely shun the mall. Macy’s income dropped 6.1% in its most recent quarter, which marked the 11th straight quarterly decline.
Like different brick-and-mortar retailers, Macy’s is struggling as shoppers decide to buy on Amazon and different web sites.
Earlier immediately, Lowe’s ( )website experienced outages.
Macy’s web site additionally crashed on Black Friday final 12 months. In 2015, Goal’s web site skilled points on Cyber Monday.
CNNMoney’s Matt Egan contributed to this report.
CNNMoney (New York) First revealed November 24, 2017: 2:42 PM ET
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