Airways’ frequent flyer applications are too sophisticated to know

Tim Rue | Bloomberg | Getty Photographs

A Jet Blue plane takes off from Lengthy Seaside Airport in Lengthy Seaside, CA.

How nicely do you perceive your airline’s frequent flyer program?

Simply 52 % of vacationers stated they absolutely perceive easy methods to redeem miles from their airline loyalty program, in keeping with a survey printed Wednesday by J.D. Energy and Associates.

Vacationers can be forgiven for not greedy the more and more sophisticated formulation airways use to earn or redeem miles.

General, it is change into harder to earn miles on a few of the largest airways, which now reward passengers primarily based on how a lot vacationers spend on a ticket. Beforehand vacationers may rake within the factors primarily based on how far they traveled. It has additionally change into harder to earn larger statuses on airways, which grant computerized upgrades and different perks.

Vacationers are understandably extra glad with airline loyalty applications that waive same-day change charges or provide bonus factors.

J.D. Energy ranked the responses on some extent system, with 1,000 as the highest rating. This is how respondents rated U.S. airways’ applications:

The survey, primarily based on responses from three,387 individuals who had been polled in September, discovered that vacationers are extra glad with their frequent flyer applications once they can redeem factors for issues apart from flights.

“Flexibility in how miles are redeemed is valued by members,” Michael Taylor, the top of J.D. Energy’s journey apply, stated within the research. “In spite of everything, in case you win a pie-eating contest, it’s possible you’ll need to be rewarded with one thing in addition to one other pie.”

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